Job duties

Here are some of the main activities and tasks that Retail sales supervisors have to perform, and some of the physical demands they involve:

• Supervise and coordinate sales staff and cashiers
• Assign sales workers to duties and prepare work schedules
• Authorize payments and the return of merchandise
• Resolve issues that may arise, including customer requests, complaints and supply shortages
• Maintain specified inventory and order merchandise
• Prepare reports regarding sales volumes, merchandising and personnel matters
• Hire and train or arrange for the training of new sales staff and monitor and report on performance
• Ensure the visual standards and image of the store are maintained, such as store displays, signage and cleanliness
• May perform the same duties as workers supervised
• May perform key holding and managerial duties if required, such as opening and closing the store, managing escalated complaints, developing and implementing marketing strategies, and signing for deliveries.

Workplaces and employers

Here are the typical workplaces where Retail sales supervisors are employed and some of their main characteristics:

• Wholesale businesses that sell on a retail basis
• Stores and other retail establishments
• Rental service establishments
• Businesses involved in door-to-door soliciting and telemarketing